You can use the form below to contact customer service for all store related questions.
We accept PayPal as well as Visa®, MasterCard®, Apple Pay®, Discover®, American Express®, Diner’s Club®, and JCB, as well as Wire Transfer and ATM cards if they are issued by one of these major credit card companies.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Sales tax in all regions is included within the price – apart customers from the U.S.A, where tax is displayed on a separate line item at the checkout page. If you or your organisation qualifies for tax exemption, we recommend you speak to your local Jabra sales representative or account manager.
After your order is submitted, you will receive an order confirmation email from the Jabra (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX
You can also print a copy of your invoice from the Order History page. Click here to look up your order and print a copy of your invoice.
You may request your order to be cancelled on the same day the order was placed by calling Jabra Support at 0800-001068. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.
After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the Do Not Reply
You may contact Jabra Support to initiate a return for refund if a cancellation is unsuccessful.
Unfortunately, we cannot make amendments to existing orders. Once an order is placed, we can attempt to cancel if it still has not started the shipping process.
You may request your order to be cancelled yourself on the same day the order was placed by calling Jabra Support at 0800-001068. However, we cannot guarantee that your order will be successfully cancelled, as orders are quickly sent to the warehouse after they are submitted.
After a short period of time, our system can no longer retrieve or change them. If your order cannot be cancelled, you will get an email notification when the order is shipped from the Jabra (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX. You can also look up your order here to view the shipping status of your order. You may contact Jabra Support to initiate a return for refund if a cancellation is unsuccessful.
When your order ships, you will receive a shipment confirmation email from the Do Not Reply
New Purchase Orders and Preorders:
For purchase orders and preorders, click here to view the tracking number.
Backorders:
Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply
To request a change of your shipping address, you may contact Jabra Support.. However, it is not always possible to change your shipping address after you submit your order as orders are quickly sent to the warehouse after they are submitted. After a short period of time, our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.
A Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
After your order is submitted, you will receive an order confirmation email from the Jabra (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX
New Purchase Order and Preorders:
For purchase orders and preorders, click here to view your order status.
Backorders:
Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply (do-not-reply@global-e.com) with the Subject line: Your order has been shipped! - order number GE10021212785XX as soon as the product ships.
Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.
Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.
You may be charged at different times in the fulfillment cycle depending on the payment method used.
If you used Paypal (Express), ApplePay or GooglePay, you will be charged immediately upon placing your order.
If you used any of our other accepted payment methods, you will not be charged until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be charged each time a product is shipped.
Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.
The Jabra store offers a 30-day money back guarantee, which starts from the date the product is shipped. To utilize this guarantee, contact Jabra Support within this 30-day period and provide us with your order number.
Cost of return shipping will be at your expense. Be sure to use a traceable carrier and retain the shipping receipt and/or proof of posting in case you need to claim a lost parcel.
If you purchased from one of Jabra’s online marketplaces (eBay, Amazon, etc.), you will need to initiate the refund request from within your account on that marketplace portal.
If you purchased from one of our authorized retailers or partners, you will need to contact the point of purchase for a refund.
Note: If a refund is requested, payment will be returned to the original payment method used.
To request a refund for product(s) purchased online, please contact Jabra Support. Be sure to include your Order Number when you contact us.
Note: If a refund is requested, payment will be returned to the original payment method used
When your order ships, you will receive a shipment confirmation email from the Jabra (do-not-reply@global-e.com) with the Subject line: Your order is confirmed - order number GE10021637063XX. This email will contain a tracking number for the shipment.
New Purchase Orders and Preorders:
For purchase orders and preorders, click here to view the shipping status.
Backorders:
Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply
Keep in mind that depending on the payment method used to place the order, you may not be charged until your order has been shipped.
Note: In case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.
All orders require 1 business day of internal processing time before they ship from our warehouse. For example, if you selected 2-day shipping, you should expect to receive your order in 3 business days if the item is currently in stock.
If the item is not currently in stock, you will see an estimated ship date in the checkout cart. Typically, out of stock items ship in 2-3 weeks.
Note: If you ordered multiple items and some of them are out of stock, you may receive multiple shipments as the items return to stock. In the case of multiple shipments on the same order, you will not be charged more for shipping than the amount that was originally quoted to you at the time you placed the order.
When your order ships, you will receive a shipment confirmation email from the Do Not Reply
New Purchase Orders and Preorders:
For purchase orders and preorders, click here to view the tracking number.
Backorders:
Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within two to three weeks. You will receive an email from the Do Not Reply
To request a change of your shipping address, you may contact Jabra Support.. However, it is not always possible to change your shipping address after you submit your order as orders are quickly sent to the warehouse after they are submitted. After a short period of time, our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the warehouse and a credit will be made to your account.
A Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Yes, we ship to New Zealand. Please note, we cannot ship to PO boxes.
Go to Jabra Support and select your product to find support content or contact us.
Click here to find accessories for your Jabra device.
